Social Media Analytics
Social Media Analytics
1. PERSONAL INFORMATION WE MAY COLLECT
2. PERSONAL INFORMATION PROVIDED BY YOU
Registration: If you desire to have access to certain restricted sections of the Application or request to receive marketing materials, you may be required to become a registered user, and to submit the following types of Personal Information including but not limited to Unbox Social: your name, email address, profile image, phone number, full user name, password, city, time zone, account settings, address book information, survey data, other data you intentionally share, usage data, device data, referral data, information from third parties and information from page tags
Customer Support: We may collect information through your communications with our customer support team or other communications that you may send us and their contents.
Making a Purchase: When you make payments through the Service, you will need to provide Personal Information such as your credit card number and billing address or other payment related information, as applicable.
Social Media: In order to allow you to analyse your social media platforms, we may ask you to provide your username, account ids, social handle, time zones, and email address. Signing with your social media account will allow us to collect your Personal Information in relation to the signed-in account. Point 3 below refers to additional details in relation to the social media relation collection of Personal Information.
Other: We may also collect your contact details when you provide them in the context of our customer, vendor, and partner relationships.
3. PERSONAL INFORMATION COLLECTED FROM CONNECTED SOCIAL MEDIA ACCOUNTS
If you connect your third-party social media account to your Unbox Social account, we may collect certain information stored in your social media account such as:
Facebook: Unbox Social may allow you to connect a Facebook page or profile to your Unbox Social account, in which case we will access certain information from Facebook regarding your account. In particular, we may collect profile image, display name, username/page ID or profile ID, access tokens, sent posts. This includes but is not limited to the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Unbox Social to provide you with the Service you expect and will not be shared with any third parties, without your express consent.
Instagram: Unbox Social may allow you to connect an Instagram profile to your Unbox Social account either directly or through a Facebook profile, in which case we will access certain information from Instagram regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes but isn’t limited to the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Unbox Social to provide you with the Service you expect and will not be shared with any third parties.
YouTube: Unbox Social may allow you to connect a YouTube page or profile to your Unbox Social account, in which case we will access certain information from Google regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes but isn’t limited to the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Unbox Social to provide you with the Service you expect and will not be shared with any third parties.
Twitter: Unbox Social may allow you to connect a Twitter account to your Unbox Social account, in which case we will access certain information from Twitter regarding your account. In particular, we may collect profile image, display name, username / profile ID, access tokens, and sent posts. This includes but isn’t limited to the content of your post and engagement data (such as click rates, likes, re-shares, impressions, as well as general engagement counts), to the extent permitted by applicable law. This data will only be used by Unbox Social to provide you with the Service you expect and will not be shared with any third parties.
4. PERSONAL INFORMATION AUTOMATICALLY OBTAINED FROM YOUR INTERACTIONS WITH THE SERVICE
Log Data: When you use our Service, our servers automatically record information that your browser sends whenever you visit a website ("Log Data"). This Log Data may include information such as your IP address, browser type or the domain from which you are visiting, the web-pages you visit, the search terms you use, and any advertisements on which you click.
Cookies and Similar Technologies: Like many websites, we also use "cookie" technology to collect additional website usage data and to improve the Application and our Service. A cookie is a small data file that we transfer to your computer’s hard disk. A session cookie enables certain features of the Application and our service and is deleted from your computer when you disconnect from or leave the Application. A persistent cookie remains after you close your browser and may be used by your browser on subsequent visits to the Application. Persistent cookies can be removed by following your web browser help file directions. Most Internet browsers automatically accept cookies. Unbox Social may use both session cookies and persistent cookies to better understand how you interact with the Application and our Service, to monitor aggregate usage by our users and web traffic routing on the Application, and to improve the Application and our Service.
We may also automatically record certain information from your device by using various types of technology, including "clear gifs" or "web beacons." This automatically collected information may include your IP address or other device address or ID, web browser and/or device type, the web pages or sites that you visit just before or just after you use the Service, the pages or other content you view or otherwise interact with on the Service, and the dates and times that you visit, access, or use the Service. We also may use these technologies to collect information regarding your interaction with email messages, such as whether you opened, clicked on, or forwarded a message, to the extent permitted under applicable law. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. Please note that if you delete, or choose not to accept, cookies from the Service, you may not be able to utilize the features of the Service to their fullest potential.
Do Not Track
Unbox Social does not process or respond to "do not track" signals or other similar transmissions that indicate a request to disable online tracking of users who use our Service.
Third Party Web Beacons and Third Party Buttons
We may implement third party buttons, such as Facebook "share" buttons, that may function as web beacons even when you do not interact with the button. Information collected through third-party web beacons and buttons is collected directly by these third parties, not by Unbox Social. Please consult such third party’s data collection, use, and disclosure policies for more information.
Links to Other Websites
Our Application contains links to other websites. The fact that we link to a website is not an endorsement, authorization or representation of our affiliation with that third party. We do not exercise control over third party websites. These other websites may place their own cookies or other files on your computer, collect data or solicit Personal Information from you. Other sites follow different rules regarding the use or disclosure of the Personal Information you submit to them. We are not responsible for the content, privacy and security practices, and policies of third-party sites or services to which links or access are provided through the Service. We encourage you to read the privacy policies or statements of the other websites you visit.
5. HOW WE MAY USE YOUR PERSONAL INFORMATION
We may use the Personal Information we obtain about you to:
create and manage your account, provide our Service, process payments, and respond to your inquiries;
manage account authentication such as two-factor authentication;
communicate with you to verify your account and for informational and operational purposes, such as account management, customer service, or system maintenance, including by periodically emailing you service-related announcements;
analyse your content, and export reports on social media platforms;
aggregate your Personal Information for analytical purposes;
aggregate your Personal Information for analytical purposes;
provide customer support;
operate, evaluate and improve our business (including by developing new products and services; managing our communications; determining the effectiveness of our advertising; analyzing how the Service is being accessed and used; tracking performance of the Service; debugging the Service; facilitating the use of our Service);
send you marketing communications about products, services, offers, programs and promotions of Unbox Social, and affiliated companies;
ensure the security of our Service;
manage our customer, service provider and partner relationships;
enforce our agreements related to our Service and our other legal rights; and
comply with applicable legal requirements, industry standards and our policies.
We may process your Personal Information for the above purposes when:
you have consented to the use of your Personal Information in line with the policies of this agreement, for example, for our uses of cookies or similar technologies, or to send you marketing communications.
we need your Personal Information to provide you with services and products requested by you, or to respond to your inquiries,
we have a legal obligation to use your Personal Information, or
we have a legitimate interest in using your Personal Information. In particular, we have a legitimate interest in using your Personal Information to ensure and improve the safety, security, and performance of our Service, to anonymize Personal Information and carry out data analyses.
Unbox Social likes to assure you that you have the right to not provide any of the information you don’t agree to provide, that said it may hinder you to use the Services in its full potential, Unbox Social shall keep you updated as to what part of the Services are being missed out by you by not providing any information.
Unbox Social would like to state that we have complied and satisfied all the applicable standards and norms for data protection prevalent in India such as "The International Standard IS/ISO/IEC 27001 on "Information Technology - Security Techniques - Information Security Management System - Requirements", "Code of Best Practices for Data Protection", etc.
6. HOW WE SHARE YOUR PERSONAL INFORMATION
We may disclose the Personal Information we collect about you as described below or otherwise disclosed to you at the time the data is collected, including with:
Social Media Platforms
We engage certain trusted third parties to perform functions and provide services to us, including but not limited to hosting and maintenance, error monitoring, debugging, performance monitoring, billing, customer relationship, database storage and management, and direct marketing campaigns. We may share your Personal Information with these third parties, but only to the extent necessary to perform these functions and provide such services. We also require these third parties to maintain the privacy and security of the Personal Information they process on our behalf.
Compliance with Laws and Law Enforcement
Unbox Social cooperates with government and law enforcement officials or private parties to enforce and comply with the law. To the extent permitted under applicable law, we may disclose any information about you to government or law enforcement officials or private parties as we believe is necessary or appropriate to investigate, respond to, and defend against claims, for legal process (including subpoenas), to protect the property and rights of Unbox Social or a third party, to protect Unbox Social against liability, for the safety of the public or any person, to prevent or stop any illegal, unethical, fraudulent, abusive, or legally actionable activity, to protect the security or integrity of the Service and any equipment used to make the Service available, or to comply with the law.
Unbox Social may sell, transfer or otherwise share some or all of its assets, including Personal Information, in connection with a merger, acquisition, reorganization, sale of assets, or similar transaction, or in the event of insolvency or bankruptcy.
Other Third Parties
7. HOW WE PROTECT YOUR PERSONAL INFORMATION
Unbox Social is concerned about safeguarding the confidentiality of your Personal Information. We employ administrative and electronic measures designed to appropriately protect your Personal Information against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing of the Personal Information in our possession. Please be aware that no security measures are perfect or impenetrable. We cannot guarantee that information about you will not be accessed, viewed, disclosed, altered, or destroyed by breach of any of our administrative, physical, and electronic safeguards, subject to requirements under applicable law to ensure or warrant information security.
We will make any legally-required disclosures of any breach of the security, confidentiality, or integrity of your unencrypted electronically stored Personal Information to you via email or conspicuous posting on our Site in the most expedient time possible and without unreasonable delay, consistent with (i) the legitimate needs of law enforcement or (ii) any measures necessary to determine the scope of the breach and restore the reasonable integrity of the data system , and any other disclosures that may be required under applicable law.
We also take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When determining the retention period, we take into account various criteria, such as the type of products and services requested by or provided to you, the nature and length of our relationship with you, possible re-enrolment with our products or services, the impact on the services we provide to you if we delete some information from or about you, mandatory retention periods provided by law and the statute of limitations.
Your accounts are secured by member-created passwords. Unbox Social takes precautions to ensure that your account information is kept private. We use reasonable measures to protect your information that is stored within our database, and we restrict access to member information to those employees who need access to perform their job functions, such as our technical staff and customer service personnel. Please note that we cannot guarantee the security of your account information. Unauthorized entry or use, hardware or software failure, and other factors may compromise the security of your information at any time. For any additional information about the security measures we use on Unbox Social please contact us: firstname.lastname@example.org
8. INVITATIONS AND OTHER COMMUNICATIONS TO NON-MEMBERS
You can invite non-members to join the Service by sending invitation emails via our automated invitation system. Unbox Social stores the E-mail addresses that you provide so that the respondents may be added to your social lists, and also to send reminders of the invitations. Unbox Social does not sell these E-mail addresses.
9. YOUR RIGHTS AND CHOICES
If you decide at any time that you no longer wish to receive such marketing communications from us, please follow the unsubscribe instructions provided in any of the communications. You may also opt out from receiving commercial email from us by sending your request to us by email at [email address]. Please be aware that, even after you opt out from receiving commercial messages from us, you will continue to receive administrative messages from us regarding the Service.
In certain jurisdictions you have the right to request access and receive information about the Personal Information we maintain about you, to update and correct inaccuracies in your Personal Information, to restrict or object to the processing of your Personal Information, to have the information blocked, anonymized or deleted, as appropriate. Those rights may be limited in some circumstances by local law requirements. In addition to the above-mentioned rights, you also have the right to lodge a complaint with a competent supervisory authority subject to applicable law.
To update your preferences, ask us to remove your information from our mailing lists, delete your account or submit a request to exercise your rights under applicable law, please contact us as specified in the "How to Contact Us" section below.
10. DATA TRANSFERS
YOUR INDIAN PRIVACY RIGHT
For Indian citizens, we will comply with applicable legal requirements for the transfer of Personal Information to countries outside India. All of your sensitive personal information such as passwords, financial information or other payment instrument details, sexual orientation, medical records and history, bio-metric information, any details relating to us, any information received under any clauses, except any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005, by us for processing will be stored or processed under lawful contract or otherwise.
HOW TO CONTACT US